Third-party integrations at risk in a production document platform
A mid-market SaaS company running a .NET Core document platform was facing active SLA violations with multiple third-party integration partners. Webhook response times had degraded past contract thresholds. The root cause: pervasive async anti-patterns across a 1,500+ file codebase, accumulated over years of "just ship it" pressure. The CTO was two vendor conversations away from losing critical integrations that would have taken the platform offline for thousands of end users.
Systematic audit of every async call site, prioritized by traffic and integration risk. Remediation focused on the highest-impact paths first: webhook handlers, document processing pipelines, and database access layers. Zero downtime required during remediation. Parallel track: Windows Server infrastructure migration from end-of-life versions to supported releases, coordinated without interrupting the remediation work.
Response times restored to within SLA. All third-party integrations preserved. Infrastructure brought current. Platform stabilized for continued operation and future scaling.